Overview

Job Opportunity: Technical Support Analyst

Industry: Software for Packaging Industry
Company: KMSS (UK & India)
???? Location: Remote (India-based) | Hybrid option in Chennai
???? Job Type: Full-time
???? Working Hours: Monday to Friday, 12:30 PM – 9:30 PM IST
???? Salary: Up to ₹6,00,000 per year

About KMSS

KMSS is a well-established software company serving the corrugated cardboard packaging industry with innovative CRM and ERP solutions. With teams in the UK and India, we focus on providing outstanding support and continuously improving our products to meet client needs.

Key Responsibilities

• Gain deep knowledge of KMSS's custom-built CRM and ERP software.

• Handle client support queries via phone and email.

• Use remote desktop tools to connect and troubleshoot client issues.

• Assist with software deployment and upgrades.

• Develop and update support documentation and training materials.

• Escalate complex technical issues to the development team with clear documentation.

• Assist in testing new features and updates.

• Design custom templates using Delphi programming language.

• Write SQL queries and work with Interbase databases.

Candidate Requirements

✅ Must-Have Skills & Qualifications

• Bachelor’s Degree (Required)

• At least 2 years of customer support experience

• Strong computer literacy and Microsoft Office skills

• Excellent communication skills in English (verbal & written)

• Familiarity with ERP or business management software

• Knowledge of SQL and Remote Desktop tools

• Adaptability, proactive mindset, and eagerness to learn

• Experience or interest in Delphi or similar programming languages

A Typical Day

• Collaborate with team members across India and the UK

• Manage client support tickets and calls

• Conduct remote troubleshooting and guide users

• Design document templates and test new features

• Document issues and maintain internal knowledge base

Work-from-Home Requirements

???? A computer/laptop with webcam
???? Headset for VoIP calls/Teams meetings
???? Quiet, dedicated workspace
???? Internet connection with minimum 50 Mbps speed

???? Note: This role is currently remote but may transition to a hybrid setup in Chennai.

Compensation & Benefits

• Up to ₹6,00,000 per annum

• Paid time off

• Paid sick time

• Leave encashment

• Work-from-home flexibility

Additional Information

???? Work Days: Monday to Friday
???? Education: Bachelor’s degree (required)
????️ Language: Fluent English (required)
???? Preferred Location: Chennai, Tamil Nadu
???? Work Location: Remote

If you’re passionate about technology, love solving problems, and want to grow in a collaborative software company, we’d love to hear from you!

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