Overview

???? Hiring: Support Engineer – Exasol

???? Job Details

• ???? Location: India (Remote-first)
• ???? Job Type: Full-Time
• ???? Department: Integrated Professional Services (IPS)

???? About Exasol

Exasol accelerates insights from the world’s data with its Massively Parallel Processing (MPP) technology, designed specifically for analytics. We are committed to pushing the boundaries of data technology innovation, helping businesses transform data into actionable insights.

Join our diverse, global, and remote-first team, where over 30+ languages are spoken, and every voice is valued!

???? Key Responsibilities

✔ Customer Support & Ticket Management

• Handle 1st Level ticket queue and provide professional advice to clients.
• Work closely with 2nd Level Support for escalations and follow-up on fixes.
• Maintain and update support knowledge base articles.

✔ Technical Expertise & Continuous Improvement

• Contribute to continuous improvement activities in support operations.
• Participate in training programs, including self-learning and on-the-job training.

???? Required Qualifications & Skills

✅ Must-Have:

• University degree in IT or equivalent (Technical degree also considered).
• Strong troubleshooting methodology and analytical skills.
• Experience in ticketing & knowledge systems.
• Knowledge of cloud technologies (AWS, Azure, GCP).
• Linux administration & shell scripting expertise.
• Database & SQL scripting skills.
• Excellent English communication skills (B1 level minimum).
• Customer-first mindset with strong interpersonal skills.

✅ Nice-to-Have:

• Ability to work independently & as part of a team.
• Enthusiastic, self-motivated, and detail-oriented.

???? Why Join Exasol?

???? Own Your Impact – Take charge of projects with independence & responsibility.
???? Thrive in a Global Team – Work in an inclusive & diverse international environment.
???? Continuous Learning & Growth – Leadership programs, knowledge-sharing sessions, and career development opportunities.
???? Flexible Work Culture – Remote-first, adaptable hours, and workcations for work-life balance.
???? Employee Benefits – Monthly home office allowance, secure pension plans, volunteering options, and floating days.
???? Commitment to Diversity & Sustainability – We encourage applicants from all backgrounds to apply.

???? Ready to shape the future of data technology?

???? Apply Now at www.exasol.com and follow us on LinkedIn for insights into life at Exasol!

???? Exasol is an Equal Opportunity Employer. We are committed to a diverse and inclusive workplace, ensuring employment decisions are based on experience, skill, and integrity.

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