Overview

Job Details

Position: Customer Support Specialist
Employment Type: Full-time
Salary: ₹30,000 – ₹50,000 per month

Key Responsibilities

  • Serve as the primary point of contact for clients, ensuring they receive excellent support.
  • Adopt a customer-first approach to effectively handle and resolve inquiries, concerns, and issues.
  • Respond to customer queries promptly using Intercom, while adhering to SLA deadlines.
  • Diagnose and troubleshoot problems, providing clear and accessible solutions.
  • Collaborate with the engineering and product teams to resolve complex issues and escalate when necessary.
  • Accurately differentiate between product-related and unrelated issues, ensuring customers receive correct information.
  • Create bug tracking and feature request tickets to contribute to continuous product improvements.
  • Maintain a high level of client satisfaction through timely, efficient, and friendly support.

Let me know if you need any refinements! ????

Experience
Full Time
Education
Bachelor's degree
Employment Type
Full Time
Salary
₹30000/MONTH
Huntsman
View Jobs
Job Location
Office Job
Open Position
1
Language
English
Education
Bachelor's degree
Experience
5 Yrs
Location
Delhi (DL), India

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