???? Location: Kochi, Kerala
???? Job Type: Full-time, Permanent
???? Starting Date: ASAP
SOTI is the world’s most trusted provider of Enterprise Mobility Management (EMM) solutions, serving 17,000+ enterprise customers and managing millions of devices worldwide. Our award-winning solution, SOTI MobiControl, enables organizations to optimize, secure, and mobilize their workforce across all platforms.
We collaborate with top mobile device manufacturers like Samsung, Microsoft, Honeywell, Motorola, LG, Panasonic, and more, licensing cutting-edge remote technology to industry leaders.
???? Why Join SOTI?
✔ Work with the latest technologies and industry leaders.
✔ Endless opportunities for learning and development.
✔ Innovative and dynamic work culture.
✔ Be part of a growing, global company making a real impact.
We are seeking focused and ambitious Technical Support Specialists with a background in Computer Networking, Information Technology, Computer Science, or related fields. You will be part of our Technical Support Team, assisting global clients in managing their enterprise mobility solutions.
This role offers comprehensive training, career growth opportunities, and hands-on exposure to cutting-edge technologies. If you have strong networking knowledge, problem-solving skills, and a passion for learning, this is the perfect opportunity for you!
???? Customer Support & Technical Assistance
⚙ Technical Troubleshooting & System Support
???? Networking & Security
???? Enterprise Mobility Management (EMM) Solutions
✅ 3-5 years of experience in technical support and customer handling.
✅ Solid understanding of the OSI model, firewalls, subnetting, and network protocols.
✅ Strong knowledge of Windows servers, SQL, and virtual environments.
✅ Experience with Android, iOS, and Windows mobile platforms.
✅ Hands-on experience with Active Directory, LDAP, Exchange, and Domino environments.
✅ Understanding of IP classes, public vs. private IPs, and well-known network ports.
???? Fluency in Japanese (preferred for customer interactions).
???? Excellent communication & documentation skills.
???? Strong problem-solving abilities & teamwork skills.
⚡ Ability to handle multiple priorities in a fast-paced environment.
???? Customer-focused mindset with strong technical expertise.
✔ Passionate & Driven – Motivated to learn and grow.
✔ Team Player – Collaborative and works well with others.
✔ Problem Solver – Strong analytical and troubleshooting skills.
✔ Confident Communicator – Can explain technical concepts clearly.
✔ Innovative Thinker – Brings fresh ideas to the table.
???? Industry Leader – Trusted by top enterprises worldwide.
???? Career Growth – Continuous training & real development opportunities.
???? Global Exposure – Work with a diverse, international team.
???? Innovative Culture – Work with cutting-edge technology solutions.
???? Work Hard, Play Harder – Fun, fast-paced work environment.
???? Ready to take your career to the next level? Apply today and be part of our journey at SOTI!
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