Technical Support Analyst - Term

Overview

Job Title:

Technical Support Analyst – Maestro (Kinaxis)

Job Type:

• Permanent

• Full-time

• Rotational Shifts

Location:

Perungudi, Chennai, Tamil Nadu
(World Trade Centre – State-of-the-art office)

About Kinaxis:

Kinaxis is a global leader in end-to-end supply chain management, empowering over 40,000+ users across 100+ countries since its inception in 1984 in Ottawa, Canada. With over 2,000 employees worldwide, Kinaxis continues to innovate and transform supply chains for top-tier organizations like Ford, Unilever, Yamaha, P&G, and more.

Our India journey began in 2020 and we're proud to be Great Place to Work® CertifiedTM.

About the Role:

The Technical Support Analyst will provide responsive, top-tier support for Kinaxis Maestro in a 24/7 global environment. This role is part of the Customer Support team, which ensures high satisfaction through timely and effective solutions.

Key Responsibilities:

• Investigate and resolve customer issues in a timely manner

• Maintain active communication with customers regarding issue status and resolution steps

• Triage and assign incoming support cases

• Identify root causes and provide proactive solutions

• Respond to environment monitoring alerts

• Perform daily application administration (hosted & on-premise)

• Ensure SLA adherence for all assigned cases

• Document solutions as knowledge base articles

• Coordinate with cross-functional teams on critical issues

• Participate in on-call duty rotation and after-hours maintenance

Requirements:

• Minimum 3 years in technical support for external customers, ideally in SaaS

• At least 1 year of experience with Kinaxis Maestro, including certification

• Familiarity with ERP systems and supply chain applications

• Working knowledge of Windows environments, relational databases, and web apps

• Experience with case tracking tools

• Background in manufacturing, inventory, or demand management is an asset

• Strong analytical, communication, and research skills

• Able to meet all security/confidentiality standards (SOC2, CGRP, etc.)

Why Join Kinaxis?

Work With Impact:
Your work directly contributes to real-world outcomes like stocked shelves, timely deliveries, and accessible medication.

Work With Leading Brands:
Trusted by global Fortune 500 companies across industries.

People-Centered Culture:

• Flexible work options

• Monthly Kinaxis Days (company-wide day off)

• Physical & mental well-being programs

• Virtual fitness classes

• Mentorship & career development

• Hackathons, recognition programs, referral bonuses

• DEI initiatives and sustainability commitment

Accessibility & Fair Hiring:

Kinaxis offers accommodations for all applicants, ensuring fairness for individuals with disabilities. AI tools assist only in the initial resume screening, and all final hiring decisions are made by human recruiters.

For more info:

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