Trust & Safety Senior Analyst

Overview

Job Title: Trust & Safety Senior Analyst

Company: Accenture
Location: Navi Mumbai, Maharashtra
Job Type: Full-time
Shift & Schedule: Rotational Shift
Work Model: Work from Office
Experience Required: 5 to 8 years
Education: Any Graduation (BA, B.Com, or relevant field; No Science/IT/Engineering graduates)
Language Proficiency: English – Expert
Residence: Must reside within specified boundary limits

About Accenture

Accenture is a global professional services company with capabilities in digital, cloud, and security. With over 699,000 employees serving clients in 120+ countries, Accenture combines technology with human ingenuity to deliver on the promise of shared success.
Learn more at: www.accenture.com

About the Role

As a Trust & Safety Senior Analyst, you will lead a team of ~25 content moderators ensuring a secure, compliant, and respectful online environment. The role includes reviewing user-generated content, upholding platform policies, and improving the overall quality and safety of digital content.

Key Responsibilities

• Lead, coach, and manage a team of content moderators

• Conduct daily huddles to communicate updates, performance, and objectives

• Ensure team meets SLA and KPI targets

• Assign schedules and manage deliverables

• Provide performance feedback and foster career growth

• Manage daily operations including escalations and compliance checks

• Review sensitive content including text, images, videos, and audio for violations

• Ensure confidentiality, ethical conduct, and data security

• Identify process improvement opportunities and drive efficiency

Daily Activities Include

• Moderating content across web pages, product listings, YouTube videos, etc.

• Handling ad experiences and spam content

• Supporting trademark complaint handling and search engine content blocks

• Reviewing digital ad campaigns and landing pages for compliance

• Removing explicit content and personal identifiable information when necessary

Required Skills & Competencies

• Mandatory:

  • 5+ years of Content Moderation and/or Digital Marketing experience

  • 1+ year experience in a team management/leadership role

• Technical Knowledge:

  • Basic knowledge of HTML, HTTP codes, and JavaScript

  • Familiarity with Digital Marketing and Online Ad Campaigns

• Soft Skills:

  • Adaptability and flexibility

  • Strong communication (verbal and written)

  • Team collaboration and leadership

  • Emotional intelligence and professionalism

  • Problem-solving and analytical thinking

Additional Notes

• This role requires rotational shifts

• The role may involve exposure to sensitive content and/or flashing/contrasting lights

Would you like help turning this into a PDF or formal job posting format?

4o