Executive Operations

Overview

Job details

Job type

• Full-time

Shift and schedule

• Weekend availability

• Monday to Friday

 

Location

Gurugram, Haryana

 

Full job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role ?

• Managing and processing New Consumer Client and Card Member applications for ANZ market.
• Servicing Clients through Emails or Outbound/Inbound Calls
• Ensure established compliance measures are met when completing set up and maintenance of accounts.
• Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements.
• Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received.
• Manage the “end to end” journey of a consumer setup and Card Member.
• Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment.
• Document necessary account information and offer solutions that benefit the customer and our business.
• Maintain acceptable performance standards, including effectiveness, efficiency, and quality

Preferred Qualifications:

• Demonstrated ability to work independently in a fast paced, structured, high volume environment with minimal supervision.
• Proven negotiation/problem solving skills with internal and external clients.
• Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy.
• Must possess strong planning and organizational skills.
• Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management.
• Must be flexible to work any shift during core hours of operations Monday through Friday from 1:30 AM – 3:30 PM, and in a 24hr environment, weekends (depending on business needs).

Additional Requirements:

• Flexibility to work anytime in ANZ hours, including weekends
• Hybrid Environment- on site expectation 3 days/week
• Workplace Flexibility: Full time. Shift flexibility requirements.
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.