SR. MANAGER - AIRLINE CALL CENTRE

Overview

Revenue Management Specialist – Call Center

???? Location: Bangalore HO, Bengaluru, Karnataka
???? Job Type: Professional
???? Job ID: SA-J523
???? Pay: ₹523 per day

Areas of Interest

✅ Information Technology
✅ Revenue Management
✅ Call Center Operations

Minimum Requirements

✔ Education: Bachelor's degree in Business, Economics, Finance, Marketing, or a related field (or equivalent experience).
✔ Experience:

• Background in call center management, revenue management, or sales within the airline, travel, or customer service industries.
• Strong analytical skills with experience in data-driven decision-making and performance reporting.
• Proficiency with call center software, CRM tools, and revenue management systems.
• Understanding of pricing strategies, demand forecasting, and revenue optimization.

Key Responsibilities

???? Develop & implement revenue management strategies tailored to call center operations.
???? Analyze customer data, booking patterns, and demand fluctuations to optimize pricing and inventory.
???? Monitor call center KPIs, generate reports, and present findings to senior management.
???? Collaborate with customer service & quality assurance teams to enhance customer satisfaction.
???? Forecast revenue, monitor budgets, and track external factors impacting call center revenue.

Preferred Skills

✨ Experience with airline-specific revenue management tools (e.g., Amadeus, Sabre).
✨ Familiarity with customer experience management frameworks.
✨ Advanced knowledge of Excel, data analysis tools, and business intelligence software.
✨ Experience in a high-volume call center environment.

???? Work Location: In-person (Bengaluru, Karnataka)

???? Apply Now & Elevate Your Career in Revenue Management!