Overview

Job Details

• Position: Customer Support Representative
• Job Type: Full-time (Hybrid)
• Pay: ₹18,000 - ₹20,000 per month
• Shift & Schedule:
  • Rotational shifts
  • Midnight shift (last shift: 8 PM – 3 AM)
  • Weekend availability required
  • 9-hour shifts (including a 1-hour break)
  • Occasional stretch hours may be required
• Work Location: Remote (with office visits 2-3 times per week)
• Benefits: Work from home

About MFS Solutions

MFS Solutions is a renowned Business Process Outsourcing (BPO) company specializing in helping businesses cut costs, improve efficiency, and streamline operations. Our client-centric approach ensures that we understand unique requirements and provide personalized solutions that align with their goals.

At MFS Solutions, we offer excellent growth opportunities for individuals starting their professional careers. Employees gain valuable insights into different business functions and have opportunities to collaborate across departments, fostering holistic professional growth.

Responsibilities

As a Customer Support Representative, you will:

1. Work closely with customers and other members of the customer support team.
2. Collaborate with sales, technical, and product teams for seamless execution of support.
3. Maintain superb verbal and written communication skills while handling multiple tasks and projects.
4. Execute daily customer support operations, including responding to customer queries and escalating issues as needed.
5. Communicate with customers via calls, real-time online chat, web tickets, and email.
6. Replicate reported customer issues and provide detailed escalation reports.

Important Notes

• Weekend work required (one rotational weekday off per week).
• Shifts are rotational and may change weekly.
• Hybrid job – office presence 2-3 days per week is mandatory.
• Office timing: 12 PM – 9 PM (for in-office days).
• No leave allowed during the first three months, except in extreme emergencies.
• The role involves both calling and email support, including interactions with customers and merchants.

Requirements

✔ Education: Bachelor's degree (preferred)
✔ Experience:

• 1 year of customer service experience (preferred)
• Total work experience: At least 1 year
  ✔ Language Proficiency:
• English (Required)
• Hindi (Required)
  ✔ Technical Requirements:
• Must own a laptop
• Must have a reliable internet connection
  ✔ Availability:
• Must be able to start immediately
• Must be comfortable with a hybrid work model

If you are passionate about customer service, problem-solving, and working in a dynamic environment, this role is for you! ????

Let me know if you'd like any modifications! ????