Overview

Panel Support Executive – Full-Time

???? Location: Remote (Hiring dependent on eligible regions)
???? Job Type: Full-Time

About Numerator

At Numerator, we are transforming the market research industry by providing world-class insights into consumer behavior. With over 2,000 employees, we are powered by innovation, diversity, and a people-first culture. If you're ready to be part of the Numerati, join us on our mission to empower global brands and retailers with market intelligence.

Your Role: Panel Support Executive

You will be the first point of contact for panel members, supporting them through various platforms while ensuring a smooth and responsive experience. Your work will contribute to maintaining high data quality and enhancing user satisfaction.

Key Responsibilities

???? Customer Support (Helpdesk)

• Respond to all inbound panel queries via phone, email, chat, and text in a courteous, professional manner.

• Provide basic technical troubleshooting or escalate complex issues.

• Use template responses or write custom replies based on the query context.

• Document all interactions accurately in the CRM (e.g., ISEC, GPM, Atria).

???? Technical Support & Onboarding

• Guide panellists through remote installations of equipment (TV meters, apps, browser extensions, etc.).

• Identify and order replacement equipment when needed.

• Understand the full user journey and provide end-to-end assistance.

???? Panel Maintenance & Admin

• Keep panelist data current: demographics, household details, social grading, etc.

• Conduct regular health checks on panel records.

• Assist with training and adapting to new platforms as needed.

???? Team Coordination

• Coordinate closely with team members to ensure continuous coverage of the helpdesk.

• Support day-to-day operations with routine admin tasks.

Who You Are

✅ Experience

• Background in Helpdesk or Fieldwork roles is a plus.

• Internship experience in a similar field is welcomed.

✅ Skills & Requirements

• Strong command of English – both written and verbal.

• Proficiency in Microsoft Office (Word, Excel, PPT).

• Familiarity with HTML and digital platforms; openness to learning new systems (e.g., GPM).

• Excellent interpersonal and communication skills.

• Self-motivated, with strong time management and multitasking abilities.

• Ability to build strong relationships with global stakeholders.

Internship Opportunity (Optional Pathway)

???? Duration: June 9th – August 8th, 2025
✔ Access to real projects, mentorship, Hack Days, workshops, and networking events.

Why Join Numerator?

• ???? Be part of a company reinventing its industry.

• ???? Work with a diverse global team in an inclusive environment.

• ????‍♀️ Enjoy benefits like Recharge Days, Wellness Resources, and Flexibility.

• ???? Opportunities to grow within the organization.

Equal Opportunity Employer

Numerator is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: While some roles are remote, hiring is subject to eligibility based on your location.

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