Senior Solution Architect – Pre & Post Sales (India - Remote)

Overview

Job Details

Job Title: Senior Solution Architect – Pre and Post Sales
Location: India (Remote – Candidate must be physically located in India)
Job Type: Full-time

About GridGain

GridGain empowers enterprises to handle extreme speed, massive scale, and high availability for their data ecosystems. The Unified Real-Time Data Platform seamlessly integrates streaming and historical data, enabling rapid analysis, processing, and transaction management with ultra-low latency. Trusted by leading companies like Citi, Barclays, American Airlines, AutoZone, and UPS, GridGain supports critical data operations across industries.

As a fast-growing Silicon Valley startup, GridGain is redefining "real-time" data processing. Join a dynamic team and play a pivotal role in transforming data-driven expectations worldwide.

About the Role

GridGain is seeking a Senior Solution Architect who will lead both pre-sales and post-sales processes. This role is instrumental in driving technical sales, ensuring customer success, fostering account growth, and supporting renewals. Acting as a trusted advisor, you’ll guide clients throughout their engagement with GridGain, from initial sale through implementation, expansion, and renewal.

Key Responsibilities

Pre-Sales Expertise:

• Lead technical discussions, presentations, solution design sessions, and demonstrations during the sales process to secure technical buy-in.
• Customize GridGain solutions to meet specific client needs during the pre-sales stage.

Post-Sales Account Management:

• Serve as the primary technical point of contact for assigned accounts, ensuring customer satisfaction and success.
• Work with Account Executives to achieve both GridGain’s and the client’s business goals.
• Oversee account health, identify opportunities for growth, and proactively work toward renewals and expansions.

Solution Implementation:

• Partner with Professional Services, Training, and Customer Success teams to ensure seamless implementation and adoption of GridGain solutions.

Thought Leadership:

• Represent GridGain at industry conferences and events by writing, presenting, and educating the market on the value of GridGain’s technology.

Customer Engagement:

• Coordinate with consulting and engineering teams to ensure high-quality outcomes that align with client goals.
• Gather and relay client feedback to GridGain’s product and engineering teams to influence future innovations.

Required Skills and Experience

• Bachelor’s degree in Computer Science or equivalent experience.
• 7+ years of combined experience in pre-sales engineering, technical sales, and post-sales account management.
• Proven track record in pre-sales technical solutioning and post-sales account management with a strong focus on customer success.
• Hands-on expertise in:
  • Java EE systems
  • Kubernetes
  • Cloud technologies
  • Distributed computing
• Strong knowledge of:
  • In-memory computing
  • Data modeling
  • SQL optimization
• Exceptional communication and presentation skills, capable of engaging technical and executive-level stakeholders.
• Ability to lead cross-functional teams and deliver projects aligned with customer objectives and timelines.

What We Offer

• A diverse role spanning the entire customer engagement lifecycle, offering significant opportunities to influence customer success and company growth.
• A dynamic, innovative work environment that values creativity, customer focus, and continuous learning.
• Competitive compensation, comprehensive benefits, and professional growth opportunities.

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