Telesales Executive / Customer Support Representative

Overview

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Job Details

• Position: Telesales Executive/Customer Support Representative
• Job Type: Full-Time (Open for Interns & Freshers)
• Location: Remote
• Salary: Up to ₹12,000 per month
• Working Days: 6 days a week
• Shift Schedule: Rotational (Day and Night Shifts)

Key Responsibilities

• Conduct outbound calls to prospective and existing customers to assist with onboarding, deposits, and platform navigation.
• Follow up with clients to resolve inquiries and enhance customer engagement.
• Handle customer retention calls, resolve concerns, and ensure satisfaction.
• Provide clear explanations of platform features, promotions, and offers.
• Maintain a positive and professional tone while addressing customer queries.
• Record interaction details, call outcomes, issues, and resolutions in the CRM system.
• Meet daily and weekly call volume and conversion targets.
• Provide feedback on customer responses and suggest improvements to call scripts or strategies.

Requirements

• Languages: Proficiency in Hindi and English (verbal and written) is mandatory. Knowledge of additional regional languages is a strong advantage.
• Communication Skills: Ability to handle high call volumes and maintain a professional attitude.
• Sales Knowledge: Basic understanding of sales techniques and customer engagement strategies.
• Technical Skills: Comfortable using CRM tools to record and track interactions (training provided).
• Equipment: Must have a computer and smartphone for remote work.
• Shift Flexibility: Willingness to work in rotational and night shifts.

Educational & Experience Requirements

• Education: Bachelor's degree (preferred)
• Experience:
  • Telesales: 1 year (preferred)
  • Customer Service: 1 year (preferred)

Compensation & Benefits

• Paid Sick Leave
• Paid Time Off
• Work from Home
• Supplemental Pay:
  • Overtime Pay
  • Performance Bonus

Application Questions

• When is your earliest available start date?
• What are your salary expectations?

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