Overview

Semi-Voice Customer Service Representative (Full-Time, Work from Office – Bengaluru)

Job Details

• Pay: ₹18,500 per month
• Job Type: Full-time
• Shift & Schedule: Night shift, Monday to Friday
• Location: Bengaluru, Karnataka
• Benefits:
  • Commuter assistance
  • Health insurance
  • Paid holidays
  • Paid time off

Walk-In Interviews – MEGA JOB FAIR

???? Monday to Friday
???? 4:00 PM to 8:00 PM IST
???? Location:
Transworld Systems Inc.
Block 12B, Pritech Park, 3rd Floor,
SEZ Survey No. 51-64/4,
Bellandur Village, Bldg 9A Rd,
Bengaluru, Karnataka 560103

Note: After submitting your application, you will receive an email to complete a virtual interview via our online platform, Verint. This online interview must be completed for further consideration.

Why Join Us?

✔ Paid training
✔ Team-oriented work environment
✔ Growth opportunities
✔ Generous incentives
✔ Comprehensive benefits package (Medical insurance/ESIC, paid time off, paid holidays)
✔ Transport facility available (based on policy and shift)
✔ 5-day work week (Saturday & Sunday off)

Job Responsibilities

As a Semi-Voice Customer Service Representative, you will:
✅ Customer Interaction: Handle semi-voice interactions, answer queries, provide information, and guide customers through the mortgage application process.
✅ Data Management: Process and update mortgage-related information, ensuring accuracy and completeness.
✅ Documentation Review: Verify mortgage documents for compliance with policies and regulations.
✅ Issue Resolution: Identify and resolve discrepancies in applications, escalating complex cases as needed.
✅ Compliance: Adhere to all regulatory and company compliance standards.
✅ Communication: Maintain clear communication with customers and team members, providing updates and follow-ups.
✅ Reporting: Prepare reports on processing metrics, customer feedback, and issues encountered.

Ideal Candidate Qualifications

???? Excellent organizational & time-management skills
???? Ability to work independently and in a team
???? Strong verbal & written communication skills
???? High attention to detail & accuracy
???? Ability to handle multiple tasks & prioritize effectively
???? Education: Graduate Freshers OR HSC with minimum 6 months of experience
???? Customer-centric attitude with strong problem-solving skills
???? Adaptability to changing processes & requirements

Work Location

???? 3rd Floor, Block 12B, Pritech Park SEZ,
Survey No. 51-64/4, Bellandur Village,
Bldg 9A Rd, Adarsh Palm Retreat,
Bellandur, Bengaluru, Karnataka 560103

For inquiries, contact: