Customer Care Executive

Overview

Job Details

• Position: Customer Care Executive
• Job Type: Part-time, Permanent, Fresher, Volunteer
• Pay: ₹15,000 - ₹25,000 per month
• Work Location: Remote (Work from Home)
• Shift & Schedule:
  • Day Shift: 08:30 AM – 4:30 PM

Benefits:

• Internet reimbursement
• Leave encashment
• Work from home
• Supplemental Pay:
  • Commission pay
  • Performance bonus

Position Overview:

We are looking for a dedicated Customer Care Executive fluent in both Hindi and English (Read & Write). The ideal candidate should have strong communication and typing skills and a customer-focused mindset. You will be the first point of contact, assisting customers with inquiries and resolving issues to ensure an exceptional customer experience.

Principal Responsibilities:

Customer Support:

• Respond promptly to customer inquiries via chat, email, and phone in Hindi and English.
• Provide product information, assist with order status, and answer general queries.

Issue Resolution:

• Identify and resolve customer concerns efficiently to ensure satisfaction and retention.
• Escalate complex issues to the appropriate authority when necessary.

Documentation:

• Maintain accurate records of customer interactions, inquiries, and feedback in the CRM system.
• Prepare and send follow-up communications as required.
• Summarize shift interactions, sales, and other key data.

Customer Satisfaction:

• Provide personalized service to enhance relationships and build customer loyalty.
• Gather customer feedback to improve products and services.

Team Collaboration:

• Work closely with team members and other departments to ensure a smooth customer experience.
• Participate in training sessions and contribute to team discussions.

Qualifications:

• Education: Bachelor's degree (Preferred)
• Experience:
  • Customer support: 1 year (Preferred)
  • Service to customers: 1 year (Preferred)
• Skills:
  • Strong English typing skills
  • Excellent communication and interpersonal skills
• Languages Required: Hindi & English (Preferred)

Application Question:

• Do you possess English typing skills?

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