Customer Service and Admin Assistant

Overview

Job Title: Customer Service and Sales Administrator

Location: Pilerne, Goa (On-site)
Employment Type: Full-time

Job Description:

This position combines client service management and administrative sales responsibilities to ensure smooth operations and exceptional customer satisfaction.

Key Responsibilities:

Customer Service (60%)

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer complaints and concerns efficiently.
• Provide accurate product/service information and support.
• Build strong relationships with customers to ensure satisfaction and loyalty.

Administrative Sales Tasks (40%)

• Maintain accurate records and databases.
• Manage correspondence, mailings, and email handling.
• Provide administrative support to the team, including scheduling and reporting.
• Order supplies, manage inventory, and maintain office organization.
• Assist with event planning and coordination.
• Handle retail sales operations.

Compensation:

• Salary: ₹10,000 - ₹25,000 per month (based on experience)

Work Schedule:

• Shift: Day shift

Requirements:

• Experience: Minimum of 2 years in a similar role (preferred)
• Strong communication and organizational skills
• Customer service and problem-solving capabilities

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