Afterhours Travel Consultant

Overview

Here’s a refined and professional version of the job description:

Job Title: Travel Consultant
Company: Amex GBT
Location: Gurugram, Haryana
Employment Type: Full-time
Work Schedule: Night shifts with weekend availability

About Us

Amex GBT inspires associates to harness the power of travel to make a positive impact on the world. With a collaborative and inclusive culture, we support your professional growth and value every voice. If you're ready to embark on a career journey, we invite you to join our dynamic and skilled team of corporate travel consultants.

Role and Responsibilities:

• Provide consultative travel services, including air, rail, hotel, and car bookings for corporate clients.
• Handle domestic and international travel arrangements using GDS platforms such as Sabre, Apollo, Galileo, and Amadeus.
• Offer tailored travel recommendations, proactively selling additional services while adhering to client travel policies.
• Ensure compliance with legal, regulatory, and company standards.
• Manage end-to-end booking processes, including ticketing and order fulfillment via phone, email, or messaging platforms.
• Deliver exceptional customer service, meeting performance KPIs like CSAT and call adherence.
• Resolve complex travel issues independently and/or liaise with travel service providers.
• Maintain accurate documentation and provide prompt follow-ups on traveler requests.
• Mentor junior Travel Consultants as needed.
• Stay updated on travel trends and industry best practices.

Qualifications and Skills:

• Essential:

  • Strong experience with fares, ticketing, and travel reservations
  • Proficiency in GDS platforms (Sabre, Apollo, Galileo, Amadeus)
  • Excellent verbal and written communication skills
  • Proven problem-solving and multitasking capabilities
  • Ability to work effectively in a high-touch, performance-measured environment

• Preferred:

  • Previous experience in corporate travel, leisure travel, or airline reservations
  • Strong consultative and customer service skills
  • Knowledge of travel industry trends

What We Offer:

• Flexible benefits tailored to each country, effective from day one
• Comprehensive health and welfare insurance plans, retirement programs, and parental leave
• Travel perks, including exclusive deals on flights, hotels, cruises, and car rentals
• Career development opportunities with global tuition assistance, leadership courses, and internal job postings
• Diversity, Equity, and Inclusion (DEI) initiatives and global Inclusion Groups
• Mental and emotional well-being resources for you and your family
• Supportive culture and work-life balance

Equal Opportunity Statement:

Amex GBT is an equal opportunity employer. We welcome applicants regardless of age, gender, race, religion, disability, or other protected statuses.

Reasonable Accommodations: If you require accommodation during the hiring process, please inform your recruiter.

How to Apply:

If you're passionate about delivering top-tier travel services and want to be part of a collaborative and growth-focused environment, we'd love to hear from you!

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