Overview

???? Hiring: Support Consultant – Altera Health

???? Job Details

• ???? Location: Pune
• ???? Job Type: Full-Time
• ⏰ Shift: Weekend availability, 24x7 shifts, after-hours, on-call, and holidays
• ???? Work Mode: Work from home available

???? About Altera Health

Altera, a member of N. Harris Computer Corporation, delivers innovative health IT solutions that support caregivers worldwide. Our solutions include Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™, and dbMotion™.

At Altera Digital Health, we are shaping a new era in healthcare technology, enhancing care delivery and inspiring healthier communities across the globe.

???? Key Responsibilities

✔ Application Support & Troubleshooting

• Provide remote software application support to hospital IT staff.
• Troubleshoot and resolve complex software issues.
• Work with international customers, developers, and third-party vendors.
• Ensure hospital staff focus on patient care, not software issues.

✔ Case Management & Documentation

• Track and document inbound requests, following standard procedures and SLAs.
• Educate clients on application functionality and software best practices.
• Explain software errors and relay feedback to product development teams.

✔ System Administration & Analysis

• Utilize SQL skills (queries, stored procedures, triggers, etc.).
• Basic understanding of Windows Server concepts & IIS (Internet Information Services).

✔ On-Call & Flexible Work Requirements

• Participate in after-hours & weekend on-call support.
• Willingness to travel to customer sites or conferences if required.

???? Qualifications & Skills

✅ Must-Have:

• 3-5 years of experience in technical/functional troubleshooting.
• Bachelor’s degree in Computer Science, IT, Healthcare, or equivalent experience.
• Strong analytical & problem-solving skills – driven by curiosity and evidence-based solutions.
• Excellent English communication skills (verbal & written).
• Ability to work independently in a fast-paced environment.

✅ Good to Have:

• Experience with healthcare applications (preferably Sunrise) & HIT terminology.
• Knowledge of patient care environments & healthcare IT systems.

???? Why Join Altera Health?

???? Impactful Work – Help hospitals deliver better patient care.
???? Global Exposure – Work with international clients & healthcare professionals.
???? Career Growth – Learn & expand your technical expertise.
???? Work-Life Flexibility – Options to work from home & hybrid office policies.
???? Competitive Benefits – Holidays, vacation, medical, disability & life insurance.

???? Join Altera Health and help shape the future of healthcare technology!

???? How to Apply?
For application assistance, visit our website or contact us directly.

???? Altera Health is an Equal Opportunity Employer. We welcome candidates from diverse backgrounds and do not discriminate based on race, gender, disability, or any other protected status.

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