Overview

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Job Title: Data Entry Specialist

Location: Bengaluru, Karnataka
Employment Type: Full-time, Permanent
Shift: Night shift, Rotational shift, Day shift, Fixed shift

Company Overview:

Cloudphysician is redefining the delivery of critical care through patient-driven solutions. As a global virtual hospital, we leverage cutting-edge technology, developed in-house, to increase access to high-quality care regardless of location. Our Care Center in Bangalore operates 24/7, staffed by highly qualified critical care professionals, including specialists, nurses, dieticians, and pharmacologists.

We have provided critical care to over 100,000 ICU patients across 23 states in India and are rapidly expanding our operations internationally.

Key Responsibilities:

• Accurately enter, update, and manage data in company databases and systems.
• Ensure data accuracy, completeness, and timeliness.
• Respond to data-related queries and provide necessary support.
• Maintain a high level of customer service by handling data requests professionally and efficiently.
• Assist patients and healthcare providers by resolving data entry issues promptly.
• Adhere to HIPAA and data protection standards to ensure the confidentiality of patient records.
• Review and verify data for errors before entering it into the system.
• Organize and maintain records, files, and documents.
• Maintain confidentiality of sensitive information.
• Collaborate with team members to ensure data integrity and quality.
• Regularly update and improve data entry processes.
• Handle customer support tasks, including email responses and backend operations.

Preferred Qualifications:

• Experience: 2 years in non-voice processes, backend operations, and customer service (Required).
• Skills:
  • Proficiency in managing emails and responding to customer inquiries.
  • Familiarity with medical data entry and healthcare-related processes (preferred).
  • Strong attention to detail and excellent organizational skills.
  • Proficiency in Microsoft Office and Google Sheets.
  • Ability to manage time effectively and meet deadlines.
• Communication: Strong interpersonal skills and a team-oriented mindset.
• Additional Certifications: Knowledge of medical terminology and healthcare administration is a plus.

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident fund
• Overtime pay

Application Requirements:

• Location: Bengaluru, Karnataka (required).
• Relocation: Must be willing to relocate if not already in Bengaluru.
• Shift Availability: Day shift and night shift (required).
• Application Questions:
  1. What is your current salary?

How to Apply:

Interested candidates should submit their applications with updated CVs, detailing their relevant experience and availability for interviews.

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