Overview

Technology Support III – Business and Enterprise Bank

???? Location: Mumbai, Maharashtra
???? Job Type: Full-time

Job Overview:

Drive operational success with your expertise in technology support and commitment to continuous improvement. As a Technology Support III team member in Business and Enterprise Bank, you will play a crucial role in ensuring the operational stability, availability, and performance of our production application flows. You will also support a culture of continuous improvement by troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for both internally and externally developed systems, ensuring a seamless client experience.

Key Responsibilities:

✅ Ensure end-to-end service delivery for applications or infrastructure, enabling smooth business operations.
✅ Support daily maintenance of firm systems to uphold operational stability and availability.
✅ Monitor production environments, detect inconsistencies, and address issues using standard observability tools.
✅ Identify and escalate critical issues while providing solutions to business and technology stakeholders.
✅ Analyze complex scenarios and proactively resolve incidents, problems, and change management processes for full-stack technology systems, applications, and infrastructure.

Required Qualifications & Skills:

✔ 3+ years of experience (or equivalent expertise) in troubleshooting, resolving, and maintaining IT services.
✔ Strong knowledge of applications or infrastructure in a large-scale technology environment, both on-premises and public cloud.
✔ Experience with observability and monitoring tools & techniques.
✔ Familiarity with ITIL framework and processes.

Preferred Qualifications & Skills:

➕ Experience in one or more general-purpose programming languages and automation scripting.
➕ Working knowledge of public cloud technologies.

About Us:

JPMorgan Chase, one of the world's oldest and most prestigious financial institutions, provides innovative financial solutions to millions of consumers, small businesses, and leading corporations worldwide. Operating under the J.P. Morgan and Chase brands, our 200-year legacy has made us a global leader in investment banking, consumer & business banking, financial transaction processing, and asset management.

We value diversity, equity, and inclusion in our workforce and are an equal-opportunity employer. We do not discriminate based on race, religion, gender, sexual orientation, disability, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants and employees as needed.

About the Team:

J.P. Morgan’s Commercial & Investment Bank is a global leader in banking, markets, securities services, and payments. We provide strategic advice, risk management, liquidity solutions, and capital raising services to corporations, governments, and institutions in over 100 countries.

???? Join us and be part of a world-class team driving innovation and success in financial technology!